Return Policy

We want you to love your experience with brandulines as much as possible, which is why we’re here to help. Just send us an email at support@brandulines.com with your order number and the name of the product(s) you didn't love.Brandu can only accept returns for products purchased on our website (http://www.brandulines.com). 

Return Policy

-All purchases can be returned within 30 days after you have received the last package of your order.

Note: Customized products can only be returned if it is defective/damaged or is a wrong delivery. You must email us a picture showing the problem/defect after submitting the return request online.

-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The return shipping fee depends on whether it is our responsibility.

-Items that do not meet these criteria will not be considered for return.

How Does It Work?

Once your return is authorized, you'll receive step-by-step instructions along with a prepaid shipping label. There is a small flat shipping fee to return any unwanted items within the same order. The shipping fee will be deducted from your refund, however, additional charges may be applied for oversized/heavier items. In-person returns are free. If you think your return may be heavier than normal, contact customer support at 1-(866) 682-9665 to discuss. Refunds will be applied to the original form of payment upon receipt. We do not refund shipping fees if you choose to ship your unwanted items through your own preferred method. Returns on average take two to four weeks to process.

 

Is It Easy To Return Items?

Returns and exchanges are accepted within 30 days of receipt. All mystery packs, and items marked final sale are ineligible for a return or an exchange. All merchandise must be unworn, returned in the condition received with the original tags where applicable.

 

Can I Exchange My Items?

Brandulines understands sometimes things just don't satisfy, and you may need to change logo color or something else, therefore, we offer one exchange for the item after communicating with our customer service,you can mail to support@brandulines.com.Exchanges will ship once your return has been scanned as accepted by the carrier. You have 15 days to mail your return. If your return has not been dropped off by the 15th day, the exchange will become null and void. Further, we cannot guarantee the item will be available by the time we receive your return. If the exchange item is no longer available, we will refund the original payment method. We recommend returning the unwanted item(s) as soon as practical to ensure your exchange item is available.

What If I Am Passed My 30 Days?

Orders outside of our 30 day return period will not be eligible for a refund. We offer a 30-day return window from the date of receipt and NOT the date of purchase to allow for more time.

If a return/exchange was processed within 30 days of receipt and has not been mailed, then please contact support@brandulines.com to confirm the return is still eligible. However, we will deduct a 15% late fee from the purchase amount upon receipt of the return from the original payment method.

How Soon Will I Get My Refund?

Returns on average take two to four weeks to process depending on transit times. Our returns department will refund the original payment method upon receipt of the return shipping fee. It typically takes 1-3 business days for the credit to post to your account depending on the speed of your financial institution. If the product arrived damaged, defective, or if the wrong item was sent, our returns department will refund to the original payment method after the item has been inspected.
You will receive an email notification once your return has been processed. Our returns department will refund the original payment method upon receipt of the return. Refunds typically take 1-3 business days to process depending on your financial institution.

 

What Items Are Returnable?

Items purchased in the last 30 days from the date of receipt.

What Items Are Non-refundable?

All mystery packs, items marked final sale, free gifts, and promotional items with retail value are ineligible for a return or an exchange.

Order Cancellation

Once we receive your return, please allow 3 to 5 business days to process your returns.
We'll email you once we have processed your refund.
Fast refund: We will issue a refund to your original payment method within a week.

Kind reminder
-Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
-Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Please submit a help ticket from Contact Us if you decide to cancel the order.